Understanding Digital Governance Maturity
There is a digital governance maturity curve that most organizations move through when they launch a digital channel (Web, mobile, or social). The process of maturity begins with the decision to launch a new channel, and it culminates with the organization having fully integrated that channel into the company to the extent that governing dynamics and operational processes are automatic, leaving the organization fully responsive to digital trends. The dynamics of each phase are fairly… Continue Reading Understanding Digital Governance Maturity