Digital Governance Blog

Do You Need Outside Support, or Can You Do It Alone?

Your organization can develop its own digital governance framework without outside support, but it’s not a side job. You need to dedicate resource time to it, just as you would a website redesign or technology replatform. So, if you don’t have time to do your framework properly, you might need support outside of your team and leadership. That support can be simple administrative support, such as organizing meetings, taking minutes, and following up with members… Continue Reading Do You Need Outside Support, or Can You Do It Alone?

I’ve Written My Standards, But Nobody Follows Them

Frequently I hear from organizations that they have created a set of standards but they can’t get digital content authors and producers to focus on their adoption and implementation. As we often say, unless you have been delegated authority to drive standards into the organization, you may not be able to get people to listen to you. While obtaining authority is the first aspect of digital standards that you should focus on, it is only… Continue Reading I’ve Written My Standards, But Nobody Follows Them

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Understanding Your Digital Landscape

Sometimes, organizations are in such disarray digitally that they really don’t understand the fundamental landscape of their digital presence. Before you get started assigning accountability and authority, you’ll need to pursue a level of information gathering and analysis. For instance, you’ll need to gather and understand information like the following: Organizational structure and reporting chains Inventory of website domains, mobiles applications, and social software accounts Content inventories and Web page editorial responsibilities Any documented digital… Continue Reading Understanding Your Digital Landscape

Illustration showing different facets of a digital landscape (email, web, audio, video, online security, etc.)

Sound Data Collection Practices for Respecting Consumer Privacy

Over the past several weeks there has been a lot of discussion around digital privacy, most notably with Congress voting to erase broadband privacy protections and Google Home introducing ads to unsuspecting consumers. The demise of online privacy and the dwindling of personal data protections are nothing new, as many businesses increasingly push the boundaries in search of additional marketplace. However, in the process of attempting to gain a competitive advantage through the use of… Continue Reading Sound Data Collection Practices for Respecting Consumer Privacy

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The Executive Response to Digital: Innovators, Delegators, and Underestimators

The first “Web” development project I managed was in 1996. It was an intranet for a long-ago acquired networking hardware company in Silicon Valley. The project was to put the entire ISO 9001 approval process online. The company was small, just over 20 people and the project was driven by one of the executives. There were no questions asked about whether this was a proper use of an intranet. At the time I didn’t realize… Continue Reading The Executive Response to Digital: Innovators, Delegators, and Underestimators

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The Best Time to Document Standards

One of my all-time favorite questions is “When is the best time to start developing standards?” The idea that you need to tie standards development to a redesign or any other milestone or event is untrue. While a redesign, a change in technology or business strategy may prompt you to revisit your standards and consider drafting new ones, in reality, the best time to start developing standards is now! Standards allow your organizations to produce… Continue Reading The Best Time to Document Standards

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Where Are Your Vendors and What are They Doing?

An organization’s digital strategists most often view communication with their digital support vendors as an afterthought. In fact, many organizations can’t even list all of the vendors they work with—can you list all of yours? If you don’t know who your vendors are, you can’t communicate important things to them like brand and security policy and standards. This is putting your organization at risk in terms of digital effectiveness. If your business supports a sophisticated… Continue Reading Where Are Your Vendors and What are They Doing?

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Own Your Digital Strategy

Organizations should always own their own strategic goals and intent. That may seem like an obvious statement but, because digital is still a relatively new discipline in the enterprise, often there is no one in a senior position who is able to, or enabled to ensure that the organizational digital strategy is well defined and implemented. Organizations then might lean too heavily on resources outside of the organization, outsourcing strategy development and implementation—sometimes to the… Continue Reading Own Your Digital Strategy

Standards vs. Guidelines and Does it Matter?

Those of us working in digital often have an opinion on how something should be done, especially if we have observed a repetitive activity and recognize an effective and efficient way to get it done. So should you write standards or guidelines, and does it really matter? If you have the standards authority, i.e., it is part of your official job function or you have been formally recognized in the organization as having that responsibility,… Continue Reading Standards vs. Guidelines and Does it Matter?

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